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Are You Employing The Right Gatekeepers?
A friend of mine who helps dental practices with their finance for purchasing new equipment once told me a story where on this particular day, a dental receptionist that answered his call had literally slammed the phone down in his ear with such force, and with such hostility, that my friend was truly shaken. What…
Empowering Dental EFT & ERA Technology in the Digital Age
By Chris Haines – Dental WebSmart Solutions. It may not be surprising to learn that the National Automated Clearinghouse Association stated that only 86% of Dental practices today are submitting claims electronically and only 13% are receiving EFT payments electronically. Starting in November of 2019 is when insurance carriers started enforcing this EFT payment system…
Hiring Kids!
Did you know that you can actually save on taxes by hiring your kids in your Dental practice?
Litigation Support • Expert Participation • Digital Forensics
Digital forensics and data analytics are powerful tools for litigation support. This post is for dentists and their attorneys. When dentists are contemplating or faced with litigation, Hiltz and Associates can provide critical and insightful expertise. Hiltz and Associates can quickly and confidentially assess complex situations, identify and evaluate evidence, investigate events, and prepare reports…
Is This How They Talk To Everybody?
Last week I phoned a dental office to speak to the lady owner, and a male voice answered the phone. The male did not identify himself clearly, so I began by introducing myself by name, and asking if the lady owner [let’s call her Dr. Jones] was in the practice on this day [that I…
Outsourcing Your Dental Billing is More Profitable Than You Think
Many dentists assume that keeping a dental insurance coordinator on staff is the way to go.